An AI Receptionist That Answers Calls for Your Clinic — So You Never Miss a Patient Inquiry
Running a clinic means your focus should stay on patients, not ringing phones. Ayu is an AI-powered inbound call assistant designed for clinics, dental practices, and aesthetic centers. It answers incoming calls politely, shares approved information, and sends you a full call transcript — helping your practice stay responsive even when staff are busy.
Watch a Short OverviewAdministrative use only · No medical advice · Currently in beta
The Real Problem Clinics Face
In clinics and dental practices, phone calls often arrive at the most inconvenient moments — during procedures, consultations, or while staff are actively assisting patients in person. In these situations, answering the phone immediately isn’t always possible, even in well-organized practices. Clinical environments naturally require focus, precision, and undivided attention, which makes constant phone availability unrealistic.
As a result, many calls go unanswered throughout the day. While voicemail may be available, a large number of patients simply don’t leave messages. Instead, they hang up, try another clinic, or delay reaching out altogether. This often happens quietly, without the clinic ever realizing an opportunity was missed.
Over time, these unanswered calls can lead to missed appointments, lost inquiries, and a first impression that doesn’t accurately reflect the quality, professionalism, or care your clinic provides. For new patients especially, the first phone call sets expectations — and silence can unintentionally signal unavailability, even when that isn’t the case.
This isn’t a staffing failure or an operational mistake. It’s a structural reality of clinical work, where patient care must always come first.
Ayu exists to bridge this gap by ensuring every caller is greeted politely and professionally, even when your team is unable to pick up the phone.
Walk Through Ayu With Us
What Ayu Is (and Isn’t)
Ayu is a virtual receptionist that answers incoming calls only. It introduces itself clearly, listens carefully to the caller, and responds using information that you have approved — such as services offered, pricing, clinic hours, and appointment details. Every response is grounded in the knowledge you choose to share, so conversations remain accurate and predictable.
Ayu does not guess, improvise, or provide advice. If a question falls outside what it has been trained on, Ayu handles the situation safely and transparently rather than attempting to fill in gaps. This ensures callers receive clear information without confusion or misinterpretation.
Ayu is designed to support your front desk, not replace clinical staff or decision-making. It handles administrative conversations only, allowing your team to stay focused on patient care while ensuring every caller is acknowledged professionally.
How Ayu Works
Four simple steps keep every caller informed while your team stays focused on care.
Seeing Ayu handle real calls often makes the difference. A short demo can help you decide if it fits your clinic.
See How Ayu Works1. Friendly greeting
Ayu answers within seconds using a greeting that reflects your practice. The wording, tone, and information are based entirely on what you’ve approved.
This ensures callers don’t experience silence or rushed interactions, even when your team is busy.
2. Understands the caller
Ayu listens carefully to identify intent—appointments, services, pricing, or general info—and searches your approved knowledge to respond accurately.
If Ayu doesn’t have enough information, it handles the conversation safely instead of guessing or improvising.
3. Handles requests
Ayu shares the right details—hours, directions, availability, or pricing (if configured)—and follows your playbook for anything needing a human.
Ayu is designed to support your workflow, not interrupt it.
4. Sends the summary
After each call, Ayu prepares a clear recap and delivers it to your inbox or dashboard so your team always knows what happened.
This creates transparency and peace of mind, even on your busiest days.
How Ayu Learns About Your Clinic
Ayu works entirely from the information you provide. It does not rely on external sources, assumptions, or generic answers. Everything Ayu shares with callers — from services and pricing to availability and basic policies — is based on the details you choose to upload or review. This ensures conversations remain accurate, consistent, and aligned with how your clinic prefers to communicate.
Clinics can share information in whatever format is easiest. This might include existing documents, simple written notes, or brief descriptions of how your practice operates. For solo practitioners or small clinics that don’t have formal documentation, our team can collect this information during a short meeting and organize it into a clear, usable format for Ayu. There’s no requirement for complex processes or prepared materials.
Most importantly, you remain fully in control at all times. You can update, change, or remove information whenever your clinic’s details change. Ayu does not act independently — it reflects your instructions, your boundaries, and your preferences, ensuring callers receive information that is always current and appropriate.
How Calls Are Handled
When a patient or client calls your clinic, Ayu answers calmly and professionally within seconds. It clearly introduces itself, listens carefully to the caller’s question, and responds using only the information you’ve approved. The conversation remains polite, structured, and respectful, reflecting the tone and standards of a clinical environment.
Ayu guides the call without rushing or overstepping. If a caller asks about services, availability, pricing, or general information, Ayu responds clearly based on your instructions. If a question falls outside its scope or requires human involvement, Ayu handles the situation transparently rather than attempting to guess or provide uncertain information.
After the call ends, Ayu generates a complete summary and sends it to your email or dashboard. This allows you to review what was discussed, identify any follow-ups, and stay fully informed — without needing to answer every call personally or rely on memory.
What Ayu Can Handle
Ayu is designed strictly for administrative and informational conversations . It supports your clinic by answering common questions clearly and consistently, without overstepping into medical or clinical decision-making. Everything Ayu shares with callers is based solely on the information you approve, ensuring conversations remain accurate, predictable, and aligned with your clinic’s standards.
Appointments
Ayu can help callers understand appointment availability, basic booking instructions, and what to expect next in your scheduling process. It can explain how appointments are requested, when confirmations are typically sent, and any general guidelines you choose to share. Ayu does not make clinical judgments or commitments beyond what you define.
Services
Ayu can explain your clinic’s services, procedures, or treatments using the exact language you provide. This helps callers understand what your clinic offers, whether a service may be appropriate for them to inquire about, and how to take the next step. Ayu communicates clearly and consistently, without adding interpretation or recommendations.
Pricing
Ayu can explain your clinic’s services, procedures, or treatments using the exact language you provide. This helps callers understand what your clinic offers, whether a service may be appropriate for them to inquire about, and how to take the next step. Ayu communicates clearly and consistently, without adding interpretation or recommendations.
Hours & Location
Ayu can provide clinic hours, location details, directions, and parking information so callers know when and how to visit your practice. This helps patients arrive prepared and confident, reducing confusion and missed appointments.
Safety & Boundaries
What Ayu Never Does
Patient safety and clarity are essential in any clinical environment. Ayu is designed with clear boundaries to ensure it supports your clinic responsibly and predictably. It operates strictly as an administrative assistant and never acts as a medical decision-maker or authority.
Provides medical or clinical advice
Ayu does not offer medical opinions, health guidance, or clinical recommendations of any kind. It does not interpret symptoms, suggest next medical steps, or comment on patient conditions. Any information Ayu shares is strictly administrative and informational, based only on the details you approve. Medical decisions always remain with qualified professionals in your clinic.
Diagnoses conditions
Ayu never attempts to identify, diagnose, or label medical conditions. It does not evaluate patient descriptions or draw conclusions from symptoms. If a caller asks questions that would require diagnosis or clinical judgment, Ayu responds safely and transparently without speculation.
Recommends treatments
Ayu never attempts to identify, diagnose, or label medical conditions. It does not evaluate patient descriptions or draw conclusions from symptoms. If a caller asks questions that would require diagnosis or clinical judgment, Ayu responds safely and transparently without speculation.
Handles emergencies beyond instructions you define
Ayu does not assess medical urgency or manage emergency situations independently. It follows only the guidance you provide for emergency-related inquiries, such as directing callers to appropriate next steps or explaining your clinic’s emergency policies. Ayu does not replace emergency protocols or clinical triage.
Watch a Short Overview
Ayu is designed to support clinics during the moments when answering the phone is most difficult — not because of poor organization, but because patient care must come first. In busy clinical environments, calls often arrive when staff are unavailable, distracted, or focused on in-person patients. Ayu ensures that every caller is acknowledged politely and professionally, even when your team cannot respond immediately.
For solo practitioners and small clinics in particular, this support can make a meaningful difference. Instead of missed calls or rushed conversations, callers receive clear information and guidance, creating a more reliable first impression and reducing the chance of lost inquiries.
During procedures
When your team is in the middle of procedures or consultations, answering the phone isn’t always possible. Ayu steps in to greet callers, share approved information, and explain next steps, allowing your staff to remain fully focused on patient care without interruption.
After hours
Outside of clinic hours, Ayu can continue answering calls, clearly explaining when your clinic will reopen and what callers can expect next. It captures key details and inquiries so you can review them later, helping ensure that overnight or after-hours calls don’t turn into missed opportunities.
Solo practice days
For solo practitioners or days when staffing is limited, Ayu ensures that every inquiry is handled consistently. Even when you’re the only one in the clinic, callers are acknowledged and informed, reducing pressure and helping you maintain a professional presence at all times.
Setup Options
Choose the Path That Fits Your Clinic
Every clinic operates differently, and there’s no single “right” way to get started. Ayu is designed to support both clinics that prefer a quick, independent setup and those that want more hands-on guidance. There’s no better or worse option — only the approach that best fits your time, workflow, and comfort level.
Whether you want to move quickly or take a more guided path, Ayu adapts to how your clinic works.
Once your information is in place, Ayu can begin answering calls immediately, giving you control and flexibility without requiring ongoing assistance.
The self-serve option allows you to get started right away. You can upload your clinic information, define greeting preferences, and review what Ayu can share with callers — all at your own pace. This option works well for clinics that already have their services, pricing, and basic policies documented or clearly defined.
The assisted approach ensures everything is structured clearly and accurately, without adding extra work to your schedule. You remain in control, while we handle the setup details with care.
For clinics that prefer hands-on help, assisted setup offers a guided experience. Our team will collect your clinic’s information through short meetings, help organize the details, and configure Ayu alongside you. This is especially helpful for solo practitioners, new clinics, or teams without formal documentation.
Beta Access — Built Carefully, With Real Clinics
Ayu is currently in beta, introduced thoughtfully and refined alongside real clinics. This stage keeps the focus on stability, safety, and real-world usability. Clinics inside the beta receive direct attention and support as the product evolves.
Early access
Experience Ayu in your workflow before general availability, explore capabilities, and evaluate fit without long-term commitments.
Feedback-driven
Insights from real clinics guide every improvement—from conversation quality to upcoming features like scheduling integrations.
Limited availability
We keep the beta intentionally small so each clinic receives hands-on support, reliable performance, and fast answers.
FAQ
Questions Clinics Ask Before Starting
Clear, predictable answers about how Ayu fits into your workflow and safety standards.
If you’re looking for a calm, reliable way to ensure every call to your clinic is handled professionally, we’d love to show you how Ayu works.
Book a Demo